Support Managed services

Managed IT SolutionsAt Rikken, we appreciate the essence of efficient and effective utilization of resources at the disposal of your business. Consequently, we offer managed services that will enable you to concentrate on your core business and ultimately give you a competitive edge over your competitors. Our support managed services may be customized to match individual client's needs. These are delivered on the basis of mutual Standard Level Agreements (SLAs).

Our portfolio of managed services includes:

End User Support

This is aimed at ensuring maximum availability of your computer software and hardware resources for your staff to use in the office environment. It covers equipments such as desktop computers, laptops, printers, UPSs, scanners, copiers, fax machine among others.

Server Support

The server support package is meant to give you some peace of mind and assure you of the uninterrupted availability of your server resources, for use in the office network. It covers server hardware and software.

LAN/WAN Support

A reliable connection to the corporate Local Area Network (LAN) and Wide Area Network (WAN) is a guarantee that every business wishes to have. Rikken pledges to guarantee utmost availability and performance of your network resources by supporting and managing your LAN and WAN

Comprehensive IT Support

This is a managed services package that includes support for some or all your IT needs (End user, Server and or LAN/WAN support), based on your requirements, so as to ensure the availability of IT resources to your business.

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What Clients have to Say

Richard Omollo
Date: Aug 27, 2016

Thanks Rikken, You really have a great team,I was impressed by the time you took on my project and was much amazed by the overall cost. Keep up the good work. Richard - Systems Administrato...

Contact us

1st Floor, Museum Hill Centre
Off Muthithi Road, Westlands,

PO Box 22607-00100 Nairobi, Kenya
+254 (0)700644333
Mob: +254 (0)774644333

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