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Frequently Asked Questions


1. General Support Questions:

i)  Q: Does Rikken Technologies offer support services for businesses on contractual basis?

A:
Yes, we offer IT support managed services for businesses, on the basis of annual SLAs (Standard Level Agreements). Our support service packages include remote, on-site and emergency support. To request for a quote, Click here

Q: Can you fix my laptop screen that is broken?

A:
We replace broken laptop screens with new replacement parts that are sourced from vendor approved resellers for the best quality repair.

ii) Q: Do you repair printers?

A:
Yes, we do repair printers.

iii)  Q: Do you install office networks?

A:
Yes, we install both wired and wireless office networks.

iv)  Q: How can I ensure the safety of my data?

A:
Always back up your data in devices such as external hard drives and if possible, keep multiple copies in different locations.

v)  Q: Is it safe to click on links in e-mails or instant messages?

A:
It is not safe; unless you can absolutely verify and do know the source of the message. Viruses and other malicious software is spread to other computers through such links.

vi)  Q: Why is my computer running so slow?

A:
This could be caused by a number of things; virus or spyware infection, low memory, overheating or a lot of (unnecessary) programs running at once. Please Contact us so that we may help you assess the situation.

vii) Q: My computer often displays a blue screen or shuts down. What's wrong with it?

A:
This could be due to mal-functioning video card, memory module or fan. Dust contamination in the internal computer components may also cause this. For a thorough diagnosis and resolution of such problems, don’t hesitate to Contact us for help.

viii) Q: Why does my computer shut itself down all the time?

A:
This may be as a result of overheating or due to a faulty hardware component, such as a memory module, motherboard or video card. Cleaning the cooler fans may help in containing this problem. However, if cleaning does not aid, please Contact us .

2.  Q: What is Wifi?

A: This is the short form of the terms Wireless Fidelity.
Wifi refers to a means of inter-connecting computers without the use of cables thereby enhancing resource sharing and mobility in your office environment. You may request for a quote here.

3.  Q: What is a server?

A: A computer that is dedicated for providing services to other computers in a network. Such services include; file sharing, printing, internet, backup among others. Rikken is a major supplier of Servers and we would be more than glad to offer you a server solution that suits your business requirements. For a quote, please request for a quote here.


4.  Q: What is the difference between LAN and WAN?

A: A LAN (Local Area Network) is an inter-connection of computers that are physically close in distance, for example in an office. While a WAN (Wide Area Network) is an inter-connection of computers that are physically distant from each other, for example the internet. For a WAN or LAN solution, Click here to Request for a Quote


5. Q: What is VPN?

A: VPN(Virtual Private Network) refers to a owned company network(in most cases a WAN) whose access may be limited to company employees and others outside the company who are authorised and authenticated. Get in touch with us for a VPN solution.

6. Q: What is a firewall?

A: A hardware or software tool used to secure a network against un-authorized access. Contact us now to request for a quote.

7. Q: What pre-cautions should i take to protect my computer against viruses?

A:
a)    Purchase and install genuine Operation Systems (OS) software that will enable installation of updates and upgrades.
b)    Ensure the OS is always updated.
c)    Purchase and install genuine Anti-virus software in your computer that will enable installation of updates.
d)    Ensure the anti-virus is always updated.
e)    Avoid opening unexpected email attachments as they are used to spread viruses. Especially attachments with the following extensions: .scr, .bat, .pif, .exe, .com, .js, and .jhtml, are very often viruses.

To acquire a genuine OS or anti-virus software, please request for a quote here .

8. Q: What is Cloud Computing?

A:
Online-based computing where shared resources such as network printers, software, and information are provided to computers on demand. It minimizes a company’s operation costs because payments are done on per user basis and a number of applications are provided as opposed to paying for these applications individually and installing them on user machines.
You may request for a quote here and we will provide you with a custom cloud solution that suits your business needs.

What Clients have to Say

Dennis Warui
Date: Nov 02, 2015


We are happy for a great job done by the Rikken project management team and engineers in managing and installing our network at our head-office. The network is very stable and reliable. De...

Contact us

1st Floor, Museum Hill Centre
Off Muthithi Road, Westlands,


PO Box 22607-00100 Nairobi, Kenya
Tel:
+254 (0)700644333
Mob: +254 (0)774644333

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